FREQUENTLY ASKED QUESTIONS

Welcome to the Gilt Pink Tee Help Center! Below you'll find answers to our most common questions about ordering, shipping, returns, and more.

Can't find what you're looking for? Contact our friendly support team at support@giltpinktee.com or DM us on Instagram @giltpinktee.

1. HOW TO PLACE AN ORDER

❔ "How do I order from GILTPINKTEE?"

→ Ordering your favorite tee is a breeze! Just follow these steps:

  • Pick your style: Browse our collection and click on your favorite design.
  • Select size & quantity: Check our Size Guide for the perfect fit.
  • Add to cart: Click the "Add to Cart" button.
  • Checkout: Enter shipping details, apply a discount code (if you have one), and complete payment.
  • Order confirmed!: You'll receive an email with your order details and tracking info.

⚠️ Need help? DM us on Instagram @giltpinktee or email support@giltpinktee.com!

2. WHERE DO WE SHIP FROM?

US & Canada Orders:

Most orders ship from our US facilities via USPS, FedEx, or Canada Post for fast delivery.

International Orders (UK, EU, Australia & more):

We work with global fulfillment partners to ship from the nearest facility to you—so you get your GILTPINKTEE goodies faster, with no surprise customs delays!

🚚 *Fun fact: 95% of US orders arrive within 3-5 business days!* See delivery estimates here.

3. SHIPPING COSTS & TIMES

How much does shipping cost?

Shipping fees are calculated based on:

  • Your location
  • Package weight
  • Shipping speed

👉 Pro Tip: Add items to your cart and proceed to checkout to see real-time shipping rates and delivery estimates before you pay!

Need exact numbers?

Check our full Shipping Policy for detailed rates by country.

4. HOW LONG UNTIL MY ORDER SHIPS?

Most orders ship within 1-2 business days after payment clears. Delivery times then depend on your location and shipping method:

  • US Orders (typically): 2 - 5 business days
  • International (typically): 10 - 30 business days

Want exact estimates? Check our Shipping Policy or see real-time delivery dates at checkout!

Pro Tip: Orders placed before 12PM EST ship same day!

⌛ The clock starts now! Most orders placed today will ship tomorrow.

5. ORDER STATUS & TRACKING

Where's my order?

We get it - excitement is real! Here's how to check:

  • Tracking emails: You'll receive a confirmation email with tracking link when your order ships
  • Self-service: Check your order status anytime here
  • Account orders: If you checked out with an account, visit "My Orders" section

Typical timeline:

  • Processing: Your order is being prepared for shipment (typically 1-2 business days)
  • Shipped: Your order is on its way! Tracking information will be available
  • In Transit: Your package is moving through our carrier network
  • Delivered: Your order has arrived at its destination

Need help?
Email us at support@giltpinktee.com with your order # for fastest assistance!

6. MY ORDER HASN'T ARRIVED YET - WHAT NOW?

We're sorry your order is running late! Here's what to know:

Standard Processing & Delivery Times:

  • ✓ Processing: 1-5 business days
  • ✓ US Delivery: 2-15 business days after shipping
  • ✓ International: Additional 1-2 weeks

If your order is late:

  1. First, check your order status here for real-time updates
  2. Look for tracking updates - sometimes carriers experience delays
  3. Still no luck? Contact our support team with your order number

We'll Make It Right!

Our team will:

  • Immediately investigate your shipment
  • Provide updated delivery estimates
  • Offer solutions if needed

7. WHY CAN'T I SEE MY TRACKING UPDATES?

Don't worry - this is normal in most cases! Here's what's happening:

Tracking 101:

  • ✓ 24-48 hours delay: Tracking numbers activate after carrier's first scan
  • ✓ 2-3 day silence: Updates may pause between facility transfers
  • ✓ Weekend lag: Carriers typically don't scan on Saturdays/Sundays

What You Can Do:

  1. Wait 48 hours after receiving your tracking number
  2. Check directly with the carrier (USPS/FedEx/Canada Post)
  3. Verify you're checking the correct tracking portal

Still Not Working?

If it's been:

  • → 5+ days with zero updates
  • → OR 21+ days since ordering

Contact our support team with:

  • Your order number
  • Purchase email address
  • Screenshot of tracking page (if possible)

8. ORDER CHANGES & CANCELLATIONS

Need to Modify Your Order?
We can help if you act fast:

  • Changes (size/address/item): Must request within 4 hours of purchase
  • Cancellations: Must submit within 4 hours of purchase

Request Order Change | Cancel Order

Why the 4-hour window?
We begin processing orders quickly to ensure fast shipping!

9. REFUNDS & EXCHANGES

We guarantee happiness! Eligible for:

  • ✓ Missing items
  • ✓ Defective products
  • ✓ Wrong items received

How it works:

  • Contact us within 14 days of delivery
  • Provide order # and photos (if applicable)
  • We'll send prepaid return label if needed

Start Return/Exchange

Important Notes:

  • Refunds process in 5-7 business days
  • Exchanges ship within 1-3 business days
  • Original shipping fees non-refundable

Pro Tip: Double-check your cart before checkout to avoid modifications!

10. DIDN'T GET YOUR ORDER CONFIRMATION?

Don't panic! Here's what to do:

  1. Check your spam/junk folder - Our emails sometimes hide there
  2. Search all email accounts - Especially if you used PayPal or Apple Pay
  3. Wait 15 minutes - Occasionally there's a slight delay

Still nothing? Contact us here with:

  • Your full name
  • Order total
  • Payment method used

We'll resend your confirmation within 24 hours!

11. SIZE GUIDE HELP

Find your perfect fit here

Pro Tips:

  • Measure your favorite similar item and compare
  • When in doubt, size up
  • DM us on Instagram @giltpinktee for personal sizing advice!

12. INTERNATIONAL TAXES & DUTIES

For orders shipping outside the US:

  • We ship DDU (Delivered Duty Unpaid)
  • VAT/customs fees are not included in your order total
  • Any import taxes are the recipient's responsibility

What to expect:

  • ✓ Your local customs may contact you for payment
  • ✓ Fees vary by country (typically 10-20% of item value)
  • ✓ We recommend checking with your local customs office before ordering

Note: We never charge hidden fees - you pay only what's shown at checkout!

13. YOUR DATA SECURITY

We protect your information like our own:

  • Bank-level SSL encryption on all transactions
  • PCI-DSS compliant payment processing
  • Zero storage of your credit card details after purchase

Shop with 100% confidence - your data never leaves our secure checkout system.

14. CONTACT OUR TEAM

Need help? We're here for you!

STILL HAVE QUESTIONS?

Our customer care team is ready to help with any other questions you may have.

Email: support@giltpinktee.com

Phone: +1 (325) 242-9166

Instagram: @giltpinktee