RETURNS & EXCHANGES POLICY

✅ WHAT WE COVER

A. Our Mistakes (Free resolution)

• Wrong item received
• Product defects (printing errors, stains, manufacturing flaws)
• Damage during first wash (normal wear excluded)
• Items not matching website description

B. Size Issues

• Measurements differ >1.5" from size chart
• Incorrect size label
• T-shirts/tanks only: Non-fitting items (unworn, tags attached)

C. Shipping Damage

Must report within 48 hours of delivery with photo proof

❌ WHAT WE CAN'T ACCEPT

• × Worn/used items
• × Missing original tags or packaging
• × Requests beyond 30/60-day window
• × Normal wear (fading, minor pilling)

🛠 HOW IT WORKS

1. Contact Us at support@giltpinktee.com with:
   • Order number
   • 4-6 photos of:
     • Packaging label
     • Defects/wrong items
     • Measuring tape (for size issues)
2. Get Approved
   • We'll respond within 48 hours
   • Receive prepaid return label (if applicable)
3. Choose Resolution
   • Refund: Processed in 5-7 business days
   • Replacement: Shipped in 1-3 business days
   • Price differences adjusted for upgrades

🔍 IMPORTANT NOTES

• No restocking fees
• Original shipping fees non-refundable
• International customers: Check local customs for return taxes
• Keep original packaging until approval