REFUND POLICY

💰 HASSLE-FREE REFUNDS

Your timeline:

  • 30 days (domestic) | 60 days (international) from delivery date
  • Exceptions may apply during holidays
Start Refund Request

✅ ELIGIBLE CASES

We 100% guarantee refunds for:

1. Wrong/Damaged Items

  • ✔️ Incorrect product received
  • ✔️ Defects (printing errors, stains, manufacturing flaws)
  • ✔️ Damage during first wash (normal wear excluded)

Required Proof:

  • Order number
  • 4 photos:
    • Packaging label
    • Defect next to product tag
    • Measuring tape showing discrepancies
    • Full item overview

2. Size Issues

  • ✔️ Measurements differ >1.5" from size chart
  • ✔️ Incorrect size label

Required Proof:

  • Photo of size tag
  • 2 measurements (width/length) with tape

3. Lost Packages

  • ✔️ Carrier-confirmed as undelivered
  • ✔️ Tracking number showing "lost" status

⚡ PROCESS & TIMING

  1. Submit Request via email (support@giltpinktee.com)
  2. Get Approved within 48 hours
  3. Refund Issued in 5-7 business days (original payment method)

Note:

  • • No restocking fees
  • • Original shipping costs non-refundable
  • • International customs fees not covered

💡 PRO TIPS

  • • Unboxing videos speed up resolution for items >$100
  • • Double-check size charts before ordering
  • • Keep packaging until refund is approved